Address: 7416 Edgewood Rd Bldg 7401 Suite 1, 7416 Edgewood Rd Bldg 7401 Ste 1, Annapolis, MD 21403, USA
“My wife and I own a Jeanneau Sun Odyssey 349. We have called on Chesapeake Dockside for engine maintenance and various electrical repairs over the past year and our experience has been a really good one. We really appreciate how responsive they are and, importantly, how they show up when they say they are going to show up and do what they say they are going to do -- something that you really can't take for granted in the marine service industry. We also appreciate how we are we are able to speak with someone, often the owner, about our work order, as opposed to just interfacing with an internet-based work order system.”
Address: 7416 Edgewood Rd, Annapolis, MD 21403, USA
“June 29, 2018 Port Side Marine, their owner and entire staff are great to work with. I have an older Load Rite boat trailer and took it to them for repairs. It started out as a wheel bearing problem but I requested they completely check out the trailer in preparations for an upcoming 500 mile trip. Max called many times to give me updates and they repaired everything from brakes, brake lines and wheel bearings to the highest standards. After driving the trailer I experienced a different problem with one of the brakes not fully releasing. It turned out to be the Brake Accuator. I took it back and within a very short time, the problem was diagnosed and repaired. Here is where this company stands above all other companies. I know the second repair took their mechanic 4 hours to diagnose and repair. But because they just worked on the trailer, the owner (Tom) said to only charge me 1 hour labor. Honest and Customer Service oriented companies like this are almost impossible to find. I had called 2 other companies when seeking to have my trailer repaired in the beginning and was told to make an appointment for 6 to 8 weeks later. I would have missed all boating season! This was my first experience with Port Side Marine, but they will get all my business moving forward. Tim Jahnigen”
Address: 7416 Edgewood Rd, Annapolis, MD 21403, USA
“My Kohler generator stopped working right at the end of my warranty period, and at the beginning of the boating season. The dealer was so backlogged they couldn’t get to it for six weeks, so I took a recommendation and called Diversified, recently taken over by a new owner. The problem turned out to be more complicated than just replacing the raw water pump impeller, and what appeared to be a simple problem turned out to be more. Troubleshooting and repairing a problem isn’t always simple and straightforward, and fixing the generator in this case required significant input from the manufacturer, replacing a part that shouldn’t have failed on a generator only a year old, and attention from a junior, then a senior technician. The billable labor stacked up, and about $60 in parts cost about $700 to install. In the end, Diversified replaced the impeller AND the thermostat that caused my problem. Also, after speaking with the owner he did not charge me for all the extra work. What impressed me most about this job overall was how straightforward, honest, and fair he was when we reviewed what had been done. Every business wants to be perceived to have those qualities, but I observed Diversified operating by them at a moment when it cost them. I think this is rare to hear about, and even more uncommon to see in practice. For the integrity and high level of customer service the owner demonstrated, I’d use them again and even recommend them to a friend.”
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