Address: 222 Great Rd, Littleton, MA 01460, USA
“We purchased a new mountain bike. Our son loves it. When we popped a tire. They took care of the service, only charged us for the tube(no labor). We will be back. That’s how you take care of your customers.”
Address: 480 Trapelo Rd, Belmont, MA 02478, USA
“I purchased a bike for my wife from here a few weeks ago. Ordered via the website, collected the bike from the store after receiving an email that the order was ready for pickup. Easy. Decided to purchase a bike from here for my son. Ordered via the website, received a cancellation email the next day because the bike was not in stock. A refund was promptly issued. Fair enough. I called the shop shortly after receiving the cancellation email to find out why no one reached out prior to cancelling my order to find a replacement, I mean, you already have my money. Seems like the logical thing to do. The gentleman helping me was as surprised as I was, and suggested that I reply to the cancellation email, which I did, to no avail. From the FAQ section of the website: Q: Is availability on your website accurate? A: Most of the time. However, due to increased demand, many bikes and products are selling quickly and may be unavailable when an order is processed. We understand this is frustrating and we are working on solving these issues to better serve you. Please do not call or email to ask if a bike or product is in stock. Your best option is to place an order as soon as you can. If you place an order and the bike or product you ordered is unavailable, we will do our best to work with you to find a suitable replacement if possible. I realize we are in the middle of a pandemic, and bicycle demand is skyrocketing, but that is hardly an acceptable reason for shoddy customer service. An email or call detailing my potential options should have been initiated prior to the cancellation of my order. I find it rather hard to believe that there were zero replacement options available at a shop of your size. If nothing else, this was a perfect opportunity to upsell me into something better. Trust me. I get it. Everyone wants a bike. Not necessarily a terrible problem to have if you're a bike shop. If the demand for such is so high that you cannot properly serve your customers, you may want to think about expanding your team. Customer service is the lifeblood of any retail business. UPDATE: In response to my email, Tom from Wheelworks contacted me via telephone with a potential option which unfortunately was not a good fit for my son. A day later he called me back with another option which was a perfect fit. The bike was ready in a couple of days, and my son couldn't be happier. While we got off to a rocky start, Tom's persistence and willingness to go above and beyond to make things right earned our business. Since, I have had another bicycle serviced there and am very happy with the results.”
Address: Boulevard The Shops at the Pond, 753 Donald Lynch Blvd, Marlborough, MA 01752, USA
“Massive, clean, organized, and a well stocked store. Staff is friendly and knowledgeable without being pushy. Fun clearance section is always cool to look through. Located in a strip mall near a DSW, Best-Buy, and close to the Marlboro Mall. I love their rewards programs and this store is a must visit.”
Address: 210 W Main St, Ayer, MA 01432, USA
“Helped me out right away, good service, good price.”
Address: 90 Cherry St, Hudson, MA 01749, USA
“Excellent store! Its exactly what I've been looking for in a bike shop great customer service and store. Could not be happier with our experience.”
Address: 183 Main St, Maynard, MA 01754, USA
“Initially I had mixed feelings about Ray back last year. Then....I noticed a couple days prior a shifter cable was frayed and about to snap. I called Ray and he said " bring it on over and we'll get you fixed up " I took the bike trail to Ray's and he took me right in and fixed the issue within minutes at a reasonable price. He was very pleasant to chat with while he worked on my bike. So ...I really caught a misread on old Ray......hes cool in my book and great job too.”
Address: 1574 Washington St, Holliston, MA 01746, USA
“Roy was super nice and helpful as I was coming from out of town.”
Address: 176 Great Rd, Acton, MA 01720, USA
“These people know their stuff. They are patient and great at listening and recommending options.”
Address: 18 Cochituate Rd, Framingham, MA 01747, USA
“A great experience! I brought in my 80’s bmx bike for new cranks and a tune up. Alan did a wonderful job on that and he worked on another bmx of mine also. I’m building another bmx bike and I’ll be seeing him soon. Knowledgeable and friendly! Good guy, guy prices! Glad I found him, strongly recommend!”
Address: 119 Boston Post Rd, Sudbury, MA 01776, USA
“Excellent service and very good prices and selection. They ride, so they can give good advice. They carry Trek and Bontrager mostly, but other quality brands as well.”
Address: 1400 Worcester St, Natick, MA 01760, USA
“Everyone in this store is super knowledgeable and helpful. We ended up buying two bikes and a bike rack. Nick installed the rack on our car, showed us how to use it, gave us thorough instructions regarding the bikes, went above and beyond to make us feel great about this buying experience. The store gives 3 years of free maintenance with a bike purchase, which is great. They also have an awesome trade-in program which supports local community. I would recommend it to everybody.”
Address: 25 N Main St, Sherborn, MA 01770, USA
“Indeed a great place to have stuff fixed as well as buy stuff you need in a hurry.”
Address: 790 Worcester St, Natick, MA 01760, USA
“I've never had better customer service then what I've experienced at Landry's. The staff is friendly and willing to share their knowledge, and genuinely seem to care about customer concerns. I've bought a few bikes there and whenever I need a repair they only seem to charge me half the time. It is a seriously top-notch bike shop.”
Address: 11 S Main St, Sherborn, MA 01770, USA
“I've been riding this wonderful bike for a couple weeks now. The smooth quiet of the belt drive, Rohloff speed hub with SRAM shifters and the amazing comfort of the Seven titanium frame leave me smiling during and after every ride. Ride Headquarters did an amazing job pulling it all together for me. Patria went above and beyond keeping me updated during every step of the build. I can't thank them enough for doing such a wonderful job.”
Address: 111 South Rd, Bedford, MA 01730, USA
“Small but excellent shop with a range of bikes and skis (in season) and an excellent depth of knowledge. Because it is small, you may need to wait during busy times. Recommend it, especially off peak hours. Support your local bike shop!”
Address: 279 Salem St, Reading, MA 01867, USA
“Really great store. There is a lot of space so it is easy to walk through. There is a ton of quality gear. I got a hiking pack that was on clearance and got an amazing deal. The staff was super friendly and in each section I went to there was someone there if I needed help. The store was very clean too. Overall great experience.”
Address: 43 Middlesex Turnpike, Burlington, MA 01803, USA
“Great bike shop - great selection. Friendly knowledgeable staff! So helpful and patient with all my questions and special requests”
Address: 999 Boylston St, Newton, MA 02461, USA
“Outstanding shop. I needed help with my road bike fit, and Mike dialed it in with me over several sessions to ensure everything was perfect and I had no discomfort. I've since bought two bikes at Apex. Also, their staff have saved me from several self-imposed mechanical disasters. Can't say enough good things about this group”
Address: 4503, 1043 Massachusetts Ave, Arlington, MA 02476, USA
“I found Quad Cycles because I needed a store that carried Mavic wheels. I had bought a Mavic wheelset online that didn't fit my bike and needed help. My local bike store had no idea how to help me when I showed them my problem. Luckily Rustem at Quad Cycles understood the issue right away and helped me order the right stuff for my bike. I usually do my own bike maintenance, but it turned out that high end wheels were out of my league. Quad Cycles' prices are not the cheapest but you get what you pay for. I now have some really nice wheels, disc brakes and pads and the piece of mind that it was all done right. Ill add some pictures later.”
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