Address: 1230 Cheyenne Ave, Grafton, WI 53024, USA
“Because of insufficient specifications about a riding mower engine on Amazon, I mistakenly ordered the wrong one. All the specifications were exact on this engine, except the crankshaft size. This new engine I ordered had a smaller crankshaft than the one I was replacing and disqualified it for use. I contacted Amazon and was told the engine was provided by a third party and I would have to contact them about a replacement. That third party was Equipatron. I contacted them to talk about returning the first engine and ordering another one that had the exact specification for replacement. From that time forward, this process was as flawless and speedy as any I have ever done. The agent at Equipatron made me feel very comfortable with the process, matched my old engine model with one they had, and gave explicit detail on what I needed to do. After receiving (email) the return label for the wrong engine, I repacked it and carried it to the shipper, but before that even happened, Equipatron sent me a notice that my re-order was complete. By the next day they notified me that the replacement engine had shipped! I was astonished at the lightning-fast turnaround! That engine arrived two days later at my home, and we were able to install it at once. I have done business with a lot of companies through Amazon, but I have never had the level of service I got from Equipatron. This is a fantastic company! If you have a need for any product they sell, I would say contact them and enjoy the great service!”
Address: 1383 Arrowhead Rd, Grafton, WI 53024, USA
“Great service and in stock selection!”
Address: 1350 Port Washington Rd, Grafton, WI 53024, USA
“great store it was in and out there was no lines not many people and it was even like 12:00 in the afternoon in Milwaukee that place would be swamped with contractors I came over there and I was in and out of that store in 20 minutes and I found exactly what I needed exactly where I was at very friendly service very clean store very organized I'm in this area again I will definitely come back to the store I walked in I asked a person wear something wasn't a new exactly where it was pointing me to the direction got my stuff paid for it and I was back in the car listening to music going back to the job I would definitely come back to this place.”
Address: 129 Spring St, Hull, MA 02045, USA
“Grafton Ace has a good selection of products and the prices are okay. The store is a LOT cleaner and more organized then I'm the past. I have not needed to rent a tool recently so I will not review this department.”
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