Vashon Ace Hardware

The staff is friendly and very knowledgeable--and the store has just about anything you'd need.

Exceptional customer service! I am consistently amazed at how much the staff will go above and beyond to make sure that the customer's needs are met. Just about everyone there is so friendly, cheerful, patient, and kind. Debbie is a superstar who is incredibly helpful, upbeat, and knowledgable, and puts a smile on my face every time I interact with her. Honestly, she could teach customer service training seminars--she is that good. Likewise, Caitlin in the Paint Department is also a rock star and has exhibited such extraordinary patience with me in helping me navigate even the most peculiar, kooky painting projects that I dream up, and helped me with color selection when I was feeling indecisive. Bonnie in paint has also been super helpful in answering many of my very specific paint questions. I special ordered all my paint from Ace when I painted my house exterior and they were amazing throughout the research and purchase process. Ace was already awesome before Covid, but since the pandemic started and I've needed to be extra cautious about limiting my in-person interactions due to an autoimmune disorder, they have been absolutely amazing--answering all my questions over the phone and going out of their way to offer me curbside pickup and a streamlined process of socially distanced shopping. I'm so grateful, and I will continue to support Ace as much as possible.

Great selection but often-limited stock on many items. Amazing staff, knowledgeable and friendly!

Friendly, helpful staff. Handicapped accessable. They consistently also have ppe available and I go there expressly to buy gloves and hospital cleaner. They also have a good collection of lightbulbs and are usually able to supply harder to find bulbs for lamps and vehicles. They do have a rewards card and they will send you coupons in the mail. They sanitize counters and the like after each customer.

Great little store. I'm always amazed at the amount of things available in a small store like ace hardware. The staff here is always friendly and helpful.