Thompson Creek Window Company Chesapeake

I was in the market for some new storm doors. Neil came to my house to provide an education and show me the various options. He was incredibly helpful & even came back several days later when I changed my mind on the design. Gary was awesome too when he came to measure. They and the company are great about keeping you up-to-date on the progress and very professional. Everything should be installed in about 6 weeks and I am sure I'll be just as happy with that! I will definitely call Neil at Thompson Creek for my next home improvement project!

My family had a wonderful experience with Thompson Creek. We got new windows and gutters for the entire home and are extremely impressed with the quality of products we received. We did a TON of research and had many other companies come out before Thompson Creek, but there really is no one out there that compares to the value we got for our money. They made their own windows and gutters to custom fit in our home and the warranty is awesome. Overall very happy with the service throughout the entire process. Thank you!!!

The sales representative Guy came out on time. He was very courteous and professional and made every attempt to get me a price as close as he could to the other 2 competitors. I like their product very much. Really responsible in financing as well if you need it.

Rachel was absolutely amazing. She wasn’t a pushy salesperson, she didn’t have to be, her product sold itself. She made us feel comfortable and went over the quality of windows that Thompson Creek offers. My husband and I took advantage of the monthly payment plan that Brian approved. I love that any issues will be taken care of in house. I don’t have to call 57252748 different people to solve an issue (not that I foresee anything happening) but it is great to know it’s a one shop stop. The warranty that this company offers are unbeatable. Our windows will be installed in September, perfect timing to have the new windows open in Va Beach.

The only part of the purchasing/installation experience I did not like was the sales pitch. I was already familiar with the product so really I only needed to make sure the price was in my expected range.

They said to set aside an hour for the person to go over their product, measure, and give me a price. It took 2 hours, almost the typical 'car-buying' experience of making you wait so long you'll do anything to end it and just say yes. And of course, they give the various quotes so you think you're getting a great deal and you immediately agree. My wife and I had already discussed what we thought the cost should be, and what we were okay paying, and when the quote was in the range, we accepted it. The whole thing could have taken 15 minutes but he dragged it out.

The installation itself, however, was a great experience. A small team showed up, put out drop cloths, covered furniture and other things, and began cutting out the windows. They were very efficient, very respectful of our house, and did a great job of keeping things clean and organized. They cleaned up after they were done and I only found a couple of random debris in my mulch beds after they left.

The new windows look great, and the trim/caulking on the outside looks great, professional, and better than I expected was possible. Overall, I'm very happy with the outcome and wish I hadn't waited so long to replace my old windows.