Sewell BMW of Plano

Came here 2 years back when car was in warranty, took good care of me .This time I had took appointment for car drop off and loaner had to wait an hour to pick up car, canceled appointment and went next week and ended up with smoked loaner car, there was no backup car as well. Please make sure to respect customer time and his needs.

Update2: (July 1st)
Took good care of car with warranty. Mallory usually takes good care.

I cannot possibly say enough good things about the service we received here! Our sales associate, Brett Warren, and our Genius, Alexander Miles, were over the top! Brett is a race track instructor so our test drive was not only informative but so much fun. He was patient with us and allowed us time to discuss on our own with zero pressure. We didn't have time to stick around for the run through of the technology instructions, so Alex came to our house a few days later to teach us all the bells and whistles. He spent well over an hour with me and was really thorough - you can tell how passionate he is about BMWs! There were spots on the leather that I pointed out before we left originally, so he brought leather cleaner and microfiber towels when he came to the house. He cleaned it for me and then left the products with me. The car itself is ridiculously amazing - 2021 X6M - but service is extremely important to us, as well, and it could not have been better. When we're ready for something new, we will return and ask for these gentlemen by name. Thanks, Brett and Alex, for making this a smooth and fun experience!

Our experience with Classic BMW has been absolutely wonderful. After attempting a deal with another BMW dealership in Dallas that was not motivated to help at all, we decided to give Classic BMW a try. The whole team, Jim, Amanda & Alexandra, were great. It was quick and painless! We actually enjoyed our time with them. They have gained customers for life!

I am posting this review to share my excellent experience with my tech specialist, Alexander Miles. Alex was outstanding. He continually went above and beyond to make my buying experience there right. He corrected other people’s mistakes, did exactly what he said he was going to do, communicated regularly, and provided the type of high level service you’d expect at a prestigious dealership. He was very responsive, professional, and knowledgeable. I highly recommend asking for Alex if you go to Classic BMW.