Beat Teacher

My stay, although brief was relaxing and suitable for the occasion. I will surely return. I had the pleasure of speaking with Stephanie, the general manager and she was kind, accommodating and pleasant. I appreciated her professionalism and genuine concern for my family’s stay, Also, the hotel looks phenomenal after the remodel. This will surely be where I stay the next time I visit Newport News.

What you would expect at a Courtyard. Customer service was fantastic. However, know that at this location there is no lounge for Platinum Elite members. Also, as in all Courtyards, no complimentary coffee in the check in area. There is a bar selling coffee drinks, but it will cost a bit. Plain toasted bagel 8 dollars.
Room was very clean. Internet was fine. TV had apps like YouTube, so didn't have to watch brainwashing programing, but instead could select the shows I find on YouTube. HVAC really did work, and was quiet enough. Only wish that the bar had a greater food selection. Really didn't want to go out, and would've ate at the bar if they had more to offer.

I can’t say enough about the quality of customer service at this location. My husband and I were traveling with our baby this week and the entire front desk and grounds staff were so warm, helpful, welcoming, and just delightful people. Kharlief and Tammy went out of our way to help us at every turn, as did many others whose names I didn’t catch. We enjoyed our stay so much, and will miss seeing everyone! Thanks so much for making our stay so wonderful!