Address: 50 Progress Dr, Xenia, OH 45385, USA
“Laurie Bankston has been my doctor for the last 3 years now. Before I started going to her, I have to admit, I was very uncomfortable around doctors and always avoided them. Over the years, I realized that my fears were entirely misplaced. She's been a huge proponent in making me feel comfortable during my visits and I love that I no longer have the fear that I had before. For the first time today, I had an issue with a prescription that was not able to be written because she was out of the office. As much as I was disappointed, Her clinical staff and the receptionists at the front desk were very professional and apologetic on the issue. Not only that, but they went above and beyond to contact my doctor to see what she could do to help. It was 'all hands on deck' for me! Even though I'm not sure it I will be able to get my prescription in time for an upcoming business trip, I feel confident knowing that the team that looks after my health genuinely care about their patients and that they go above and beyond to care for them.”
Address: 1700-1872, Progress Dr, Xenia, OH 45385, USA
“Always a pleasure to shop here. Love the friendliness of the employees. However, sometimes the isles are blocked with stock carts, making it difficult to get around them. Wish they'd do that when the store is closed.”
Address: 80 N Progress Dr, Xenia, OH 45385, USA
“In a world of horrible customer service this office is truly a shining example. I called three offices where more than a 45 minute wait just to pick up the phone. The information provided was wondering and varied. Some offices told me that they had a drop box but only opened on Tues and Thurs from. 12:30-3:30. The Middletown office told me 1) I couldn't get a replacement ss card for my minor that they were only processing new applications and I could wait until April when they opened. 2) Just to put my original documents in the drop box she said whether I chose to get my own envelope or just drop them in the box was my choice (xenia provides them) 3) when I expressed concern about my original documents it was stated that they would be dropped in the mail to me (xenia explained that they would be returned certified mail) How about some uniformity of service - knowledge and service?? The Xenia service office immediately picked up the phone - offered other documents I could use to secure the card for my son and explained the process of return certified mail for original documents and no restricted hours or days on their drop box. What a welcome surprise!! The other SS offices could take a lesson from this one - professional- courteous- knowledgeable and efficient!! Kudos 👏 well done and a heartfelt thank you for your help!! Keep up the great work. I will be following up with a letter to the Manager!”
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