Address: 7541 Creedmoor Rd, Raleigh, NC 27613, USA
“My husband made a payment on his credit card account before the due date. Imagine our surprise when we get a call 11 days later from their collections center stating that we haven't made payment and they have accessed a late fee. This is bad because our account is 0% interest for a specified period, as long as the payments are made on time. We gave the caller the information from the receipt and he told us WE needed to do the leg work because they would just keep callling! He told us in his opening statement the conversation might be recorded. I hope it was because after my husband stated the payment was made at the local branch, he responded, "... a payment by mail takes 7-10 days!" I have read the positive blogs for this branch which gives me hope that they will be able to resolve this matter quickly. The agent I spoke with was courteous and promised me a return call today. They have already called back (within an hour) and stated everything will be corrected. A problem with how the payment was applied. Guess we'll have to wait and see if we receive anymore calls from collections and if the next statement shows the corrections. *******Update*********** We have over the years since this post, continued to do business with Fifth Third, including a mortgage. They did correct their error with the credit card and I like that they do not sell their mortgages. Changing my 3 stars to 5. *******************************”
Address: 3650 Wendell Blvd, Wendell, NC 27591, USA
“Been banking here since I opened my first account when I was a teenager. Always been very nice, patient, and helpful with me. I can get in and out quick too. I’ve been very happy here and will not be changing anytime soon.”
Address: 5801 Rogers Rd, Rolesville, NC 27571, USA
“This branch in absolutely wonderful! Everyone is so caring and helpful. I have personally worked with Brigitte and Vinnie and they are AMAZING!Grateful to bank with SECU!!!”
Address: 1065 Vision Dr, Apex, NC 27523, USA
“I see reviews that seem biased, so I have to add I've never had any issues with this branch in over a decade. They've even helped me transfer car titles when they didn't even have to. Considering the fees that commercial banks once charged me, I'm personally very grateful for these guys. Nowadays, it seems a lot of people forget to first count their blessings and avoid animosity.”
Address: 5700 Creedmoor Rd, Raleigh, NC 27612, USA
“I have been with Fidelity Bank since 1997. They have an amazing team from top to bottom that cater to the clients needs like no other bank I have ever experienced. Frankly I would consider myself a high maintenance client, with several business and personal accounts as well as a trust account. Jay Williams and Tim Hunter have been there for us time and time again for banking advice and providing us everything we need from a banking and financial standpoint to run successful businesses. They are both absolutely top notch. While everyone is fantastic across the board, I have to say that Jasmine Sawyer Lehman is an absolute shining star that goes way above and beyond anything I would ever expect of a customer service representative. She is always kind, accommodating, responsive, understanding and an absolute breath of fresh air anytime we reach out. While Fidelity bank is outstanding on every level, Jasmine makes us feel like part of the Fidelity family and consistently goes out of her way to make sure we are happy and have what we need. Whether its transfers, balance inquiries, loan payments, debit/credit cards, potential fraud exposure, etc, she is on top of it all and does it with a very high level of care and professionalism. If you are thinking about changing banks, go see Jasmine at the Creedmoor branch. You'll be sold immediately.”
Address: 5220 Falls of Neuse Rd, Raleigh, NC 27609, USA
“Switching to Fidelity Bank was the best business move I have ever made. Brian and his team at Falls of Neuse Rd branch do an amazing job. Highly recommend!!”
Address: 9632 Chapel Hill Rd, Morrisville, NC 27560, USA
“Love this bank! I've never met such nice people before. I'm a 1st TN customer, but use Capital Bank locally now that the merger has taken place. They remember me every time I come in. Quality customer service that you don't often see these days. Just a joy to be around and always very helpful!”
Address: 8809 Six Forks Rd, Raleigh, NC 27615, USA
“Went to PNC to make a deposit this morning. I was grumbling about the withdrawal/deposit requirements - one has to provide two forms of ID, fill out a paper slip, etc. The women working were sympathetic to my complaining and offered to escalate on my behalf. The archaic policies clearly aren't their doing, and I thought it was nice that they were sympathetic vs many folks in client facing roles who would have given me a 'these are the rules, if you don't like them, tough' kind of response.”
Address: 21 Eagle Wing Way, Garner, NC 27529, USA
“Jeremy was extremely nice , patient and great at communicating! The whole establishment operated quick and nicely but he stood out the most. Just opened an account , glad it did”
Address: 1116 Jenkins Rd, Wake Forest, NC 27587, USA
“Busy but fast; checking fee $1/month; no app, but they say one is coming; you cannot transfer to other non SECU credit unions.”
Address: 6550 Knightdale Blvd, Knightdale, NC 27545, USA
“I love my bank! Been banking with First Citizens since college (20+ years). The Knightdale location has been wonderful and integral in helping me build my business over the years. Suzan, Ashley and Taunia are great!”
Address: 5444 Wade Park Blvd Suite 100, Raleigh, NC 27607, USA
“I have opened my first account in Raleigh's Southern First Bank Branch and it has been a very good experience! The staff have been so nice and warm, I can say they have treated me like a princess, this people are so attentive, informative and do a hard work on making you feel comfortable putting your money in their bank. This bank has facilities to open different accounts, where you can open, receive and withdraw funds without so many charges and fees as other banks do, as well as a very user friendly internet banking app. All I can say is that so far so good and with closed eyes I can recommend anyone to do business with Southern First Bank.”
Address: 9900 Fayetteville Rd, Raleigh, NC 27603, USA
“This new building is clean and well-staffed. It has the same general layout of other SECU locations, so it instantly feels familiar, as well. Easy to get in and out of.”
Address: 700 Holly Springs Rd, Holly Springs, NC 27540, USA
“We've been banking with First National Bank for over 12 years and have always been great to us! The employees here at the Holly Springs branch have always been amazing, polite and ready to help and answer any questions!”
Address: 14400 Falls of Neuse Rd, Raleigh, NC 27614, USA
“Beverly is a top notch professional and has the most sincere kindness I’ve met in a long time. Everyone seems to know her and say hello. The trip here is longer than the Wake Forest branch but making this stop a definite new priority! I’m opening an account here because of how incredible the human experience! Thanks Beverly 👍”
Address: 1473 Benson Rd, Garner, NC 27529, USA
“I always have a great experience coming into North Carolina State employees credit union, and I’ve been banking with them for more than 15 years Shameka Saunders is usually who helps me when I have financial questions. I also had a great experience opening an IRA there.”
Address: 9101 Chapel Hill Rd, Cary, NC 27513, USA
“This location is great and Caleb is a huge help! I really feel like they care about me here and I'm so glad I bank with SECU!”
Address: 100 E Tryon Rd, Raleigh, NC 27603, USA
“This is NOT a bank. It is the corporate office. The building is beautiful though.”
Address: 2740 NC-55, Cary, NC 27519, USA
“I wanted to review this WONDERFUL Dunkin Donuts location. A few weeks back, My boyfriend and I found out that we are going to be having a daughter in January 2018. It was super last minute and unplanned when I walked into this location early on a Monday morning. The manager of the store Maurice and his baker were there, I told them what I was looking to have done and they MORE than delivered. I couldn't have done it without them. They graciously helped me surprise my boyfriend that day, and it'll be a day that we will ALWAYS remember. Maurice, even went a step further and gave me a little note with his personal phone number, and asked that I let him know how the surprise went. This experience has solidified my love for Dunkin Donuts, and I couldn't be more thankful for helping me pull off the BEST SURPRISE EVER. Thank you again so much!!!”
Address: 1006 N Arendell Ave Suite 200, Zebulon, NC 27597, USA
Address: 701 Village Walk Dr, Holly Springs, NC 27540, USA
“I've been banking with SunTrust since 1985 when it was Crestar. I've occasionally tried different banks, but have sorely regretted it. This bank will keep you safe.”
Address: 4725 SW Cary Pkwy, Cary, NC 27513, USA
“I was looking for a "small business friendly" bank and was very happy to find Pinnacle Financial Partners. I worked with Charlie Smith when i first signed up and was a bit skeptical - I thought the extremely friendly & helpful service was just because i was a new customer and that it wouldn't last. Well, Charlie transferred to another branch and enter Jennifer Murphy. Several years later and the service is still as good, if not better, than day one. Every interaction i've had with the staff at the Cary branch has been outstanding. They are always friendly and eager to help. And Pinnacle as a bank, could not be more small business friendly. As my business has grown, they have been very accommodating regarding deposits, etc. Please - don't change a thing! You guys are awesome!”
Address: 100 Green Oaks Pkwy, Holly Springs, NC 27540, USA
“Always fast and very courteous!”
Address: 2001 Fairview Rd, Raleigh, NC 27608, USA
“Excellent Service. Mary was very helpful. Will try and keep this location as my primary branch.”
Address: 841 E Gannon Ave #264, Zebulon, NC 27597, USA
“I love this bank ❤ they are so friendly and helpful and I always get what I need...”
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