Luther Hopkins Honda Service Department

Very nice folks ya betcha

Their service seems good and they email discounts which saved me $20 on an oil change. Clean comfortable area to wait or work remotely while they worked my my crv. They have a little coffee bar and some fresh fruit.

Short version: They helped me in a way that shows they care about people, and I very much appreciate that. Long version: I was visiting from Michigan for a week and on the first night of my stay someone cut the catalytic converter out of my Honda Element where it was parked right outside the door of our hotel. It took a while to work through insurance to get it towed and inspected. It ended up in the body shop because they handle insurance claims even if the service department ends up doing the work. I explained to Brian the urgency to get it done. We would have had to find a different ride home or extend our stay several days, with either option costing tons of time and money. He was clear that he couldn't promise anything due to parts availability and a backlog of other work, and then they came through with some creative use of parts and labor to get it done. We were able to drive home on time. My wife and I are very thankful that they went the extra mile to prevent our problem from being even bigger than it was.

Service is good but to get an appointment during this time is at-least a week wait. Best to call them prior and book an appointment so the service is hassle free.