Address: 11431 Rupp Dr, Burnsville, MN 55337, USA
“I have changed my rating from a one star to 5 stars, because of Chad, who went beyond what I was looking for, to remedy my problem. In quotations is my initial reaction for the 1 start rating. "I had purchased a 4-gallon Lesco backpack from here about 2 months ago. About four to eight gallons of pesticide goes through the backpack daily Monday through Friday, which isn't a whole lot of use. About two weeks ago I started to have problems with it holding pressure. So I bring it in and I talked to one of the guys and his solution was for me to buy a brand new backpack. I have been coming to this location for over 10 years and I used to get most of my rodenticides and insecticides through Siteone / John Deere /Lesco. But over the last 3 years I stopped buying most of my pesticides here because of the prices increasing. So I walked out the door and after today I probably won't ever come back again. You think a company would stand behind their product for longer than 2 months." Long story short, after I tried dealing with corporate office and the manufacturer and getting no where, Chad called me. I was nearby and he asked me to come back and he would replace the bad backpack. He asked me what I wanted and I said all I wanted was a working backpack. I got there 10 minutes later and he was assembling the backpack. Chad told me to keep the old one for parts and gave me the product I had left behind the day before. I was not expecting that. Thanks Chad! I will be back in the future. Thank you, Jim”
Address: 11583 Rupp Dr, Burnsville, MN 55337, USA
“Jeremy and the team were great. I was not happy that I had to have my truck into a body shop already after only 10,000 miles but Crystal Lake took great care of me and my truck. Looks just like it did on the lot 6 months ago! They also helped me when it came to facing down my insurance company that was trying to cheap out on the repair. They stood their ground and made sure that the right repair was made... I will recommend everyone I know that is in need of body work to these guys! 100% worth the drive south if those of you north of the river are in need of anything.”
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