Address: 327 Eastbrooke Pointe Dr Ste 200, Mt Washington, KY 40047, USA
“EDIT: Changed from 1 to 5 stars Every experience we've had with this office has been incredible since that last hiccup. I highly recommend this office. We've had nothing but great experiences with this office since we've started taking our son here. But our son has an issue where he spits up majority of what we feed him and has gotten to the point where he sometimes has a hard time catching his breath after he spits up and occasionally becomes constipated. We're first time parents so we're learning on the fly but we still reach out to the office and after hours number if we need to. Because of this issue, we've had to call a few times and each time we're given the same responses, "try feeding him less more often, sit him up after eating, have you tried probiotics, pace feeding, etc." We've tried all of these recommendations given to us and the problem persists. We were then given recommendations to change to specific formulas. Currently, formula is very difficult to come by so we get what we can get, but we have been able to get our hands on some cans of the recommended formula. Because we're changing our son's formula, it seems to aggravate the symptoms he has. And when we call about it one day, they tell us we shouldn't be switching his formula so often and the next day they'll tell us to switch. As stated before, we're new parents and we're just wanting to do the best for our son so obviously we're going to listen to what his pediatrician says, but when you get conflicting information, it can get frustrating. Although it's been frustrating, we understand the staff here has been doing their best and we've still had great experiences here and trust the doctors. But what actually made me upset enough to write this review was the experience we had tonight calling the after hours number. Again, as stated before, he just recently started choking and has a difficult time catching his breath after spitting up. It happened 3 times within the span of an hour so obviously we were worried about what to do so we called the after hours line again like we're encouraged to do when we visit the office. We're told we're not bothering anyone when we call because that's what it's there for. And since we get the same list of questions every time we call and no results, we asked to speak with the doctor on call. We eventually received a phone call from Jennifer Pentecost, who made it very obvious from the second we said "hello" she was very frustrated with the fact she had to call us. Our first office visit with Jennifer, she even told us "use the after hours service, we pay a lot of money for it," and "use it, even if it's just for advice." But we felt stupid for calling it tonight. The other staff we spoke to was very nice, but not Jennifer. She came across as if it didn't seem necessary for her to call for this issue. She was so rude and condescending to us and even said "I don't know what you want me to say, if you're that worried take him to the ER." She then scolded us for switching his formula so often. The only reason we've changed it is at the recommendation of this office. Again, we were told to call this number for when we didn't know what to do. And that's the only reason we called. This experience tonight honestly made us second guess ourselves with choosing this office to take our son to. But our experiences with Dr. Thurman and Dr. Lewis have been amazing. They were so good with our son and made us feel like we made the right decision taking our son here and we would love to continue to do so with either of them. But the phone call that we had tonight was not OK.”
Address: 327 Eastbrooke Pointe Dr Ste 100, Mt Washington, KY 40047, USA
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