Address: 5220 Fashion Outlets Way #1217, Rosemont, IL 60018, USA
“Great place. Staff is friendly and helpful. It's a fun place to shop. Recommend it 100%.”
Address: 5220 Fashion Outlets Way Suite 2250, Rosemont, IL 60018, USA
“I went in to the store in Chicago at the Fashion Outlets and Sergio Olivares was there to greet me with a warm welcome and smile. I explained to him the issue I was having with my earphones, he asked if I had time to spare so he could check a few things and updates I never knew I needed to do. After the updates didn't work, we called tech support. After both of us speaking to them and tech support giving me instructions that did not apply to my situation, he asked for the phone back and took control. He explained that my situation was different and that Bose was able to do an exchange on my earphones and that the steps they had me trying did not apply to my model. They must have put him on hold for a very long time, because next thing I knew, he told me he was going to make sure I left a happy and satisfied customer. Sergio did the exchange and apologized for the inconvenience of both tech support and the wait in the store. I explained to him that listening to him on the phone with tech support and there unwillingness to help either one of us and his above and beyond - can do attitude and make the customer happy, made me a huge fan of his and the wait time or inconvenience was the last thing on my mind. You truly have a wonderful, hard working dedicated employee in your staff and I hope this makes it to him. Bose has great products and I've always been a fan but Sergio made the experience and turned me into a lifetime customer who will make sure I tell everyone about him and my great experience. I was with a friend who wasn't sure he was interested in buying anything that day and after watching Sergio and listening to him my friend was very impressed by the customer service I was receiving and decided to purchase the ear buds he was looking at.”
Address: 9701 W Higgins Rd Suite 120, Rosemont, IL 60018, USA
“These people are great, fast, and when we built a drive through, they were there every step.”
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