BJ's Wholesale Club

I recently ordered an item online and had to return it. I initiated the return online and was given the option of shipping it back or return it to the store. The shipping cost is at the expense of the customer so I opted to return it to the store. The guy at customer services said he could not process it due the system being down. I then asked to speak to a manager. After waiting for a long time, the employee that worked in the eye ware section asked if I needed assistance and directed me to another employee named "Jay". After several attempts Jay was unable to resolved the issue. I was then directed to a supervisor "Nimiah?" who preceded to process the return request. She was successful. I appreciate the diligence and the patience these ladies displayed and helping me through a very stressful process. Lesson learned: if you order anything online from BJ's and need to return it, take it to a nearby store. If there is not a nearby store, don't order online because the shipping cost to return is on the customer.

I ordered a cake for pick-up on Sunday. I went to pick the cake up and it looked hideous. I asked to speak with a manager and I wad offer 1/2 price or they would make me a new one, so I chose to allow them to make me a new one. The young lady in thebakery name Christine did a excellent job on the cake. The two managers Gail and Nimath were so helpful with rectifying the situation. To those three ladies job well done!

Today me and my grandma came here to buy a tv an they were nice finding somebody to help us out it in our car being that it was a 58in tv and I’m 8mo pregnant and she is 70yrs old , also I’m not sure why this store has bad reviews. I noticed the people who left bad reviews only write bad reviews for any reviews they have ever made … anyways we love shopping here for our bulk items … although I took 1 star off because they stopped selling our Green mountain Nantucket blend Coffee . That was one of the main things we shopped here for and now that there isn’t coffee or infant Baby formula today or membership is mainly used for gas … but now Kroger’s is beating there prices for gas some days …. Oh well ….