Plush Beauty Loft

Our stay was wonderful. While we did experience an issue during our stay, the manager went above and beyond to make sure we were taken care of. The staff were amazing also. They treated us with respect as well as kindness and had great attitudes each time we spoke to any of them in the lobby or anywhere else in the hotel. I would definitely recommend this hotel but most of all the manager and staff here. They were great!

We were extremely happy with our stay. The staff went out of their way to help me. We require a wheelchair accessible room, which makes early check in difficult due to few suitable rooms. The staff found a location for me to store sensitive medicines while we visited a friend in the hospital. Then they cleaned the room early for us so I could get the meds in the refrigerator. The room was the first truly accessible hotel room I have found, even including a refrigerator designed for someone in a wheelchair. On top of this, the staff was exceptionally kind when I was upset, reassuring me and finding real solutions for me. I usually struggle alone with my husband in a wheelchair and the luggage, but here the staff carried things for me and held doors open. They smiled and greeted me every time. I had been struggling to travel with a handicapped husband for two weeks with hotels that were indifferent or gave away an accessible room before we got there. It was so very nice to be in a room that lived up to the claims and kind, helpful staff.

Also, this property is set back from the busy traffic. We were in the back side of the hotel and it was so quiet.

I wish I had found this place sooner! We had stayed in another local hotel and were so underwhelmed with it. Then we booked here and we didn’t want to leave! The room was so large and spacious with fantastic accommodations. The breakfast was plentiful! And the customer service from all the employees was so wonderful. When we stay in Cartersville, we’re staying here each time. We also will be looking for these hotels when we travel.