Achieva Credit Union

I read reviews and I write reviews. I had to call Customer Service about an issue. Recording said I would have to wait for 2 previous callers to complete their business; didn't actually take long at all. While Rosie was not actually able to handle my situation, she did allow me to speak to someone else when I asked. Melissa was very attentive; listened to my issue, registered my frustration, apologized for the inconvenience and solved my issue(s). While no institution/entity (banking or otherwise), is without issues/problems (especially during these unprecedented times), what I liked about my experience with these individuals and my experience today was their focus on problem resolution. That is what matters to me. They are conveniently located but I was not able to go into the branch due to my own challenges. When I have visited this location, I have always found it to be clean and easily accessible. They have ample drive-thru lanes and convenient hours.

Worked with Kari for a mutual client who had a fast closing on a commercial property. Kari was very responsive with all communications and we were able to close on the property. Thanks again!!!