(January 29, 2019, 10:15 am)
I was traveling for work a couple years ago and signed up with this branch to open a new account. Years later, I’m out of town, out of work from a surgery I just had. I called PNC main line customs service because I noticed my account had gone negative $-6.32 - I transferred 7.00 from my Venmo to avoid the over draft fee of 36.00. The gentleman on the customer service line was rude, and said they’re was nothing he could do. I told him that I immediately transferred the money to being me posit so I would avoid the over draft fee. I can’t go back to work for a month, $36.00 is a credit card payment, dinner, etc etc and. A lot to me right now. The guy Ridley said (well maybe you should fly down to Florida and see if the. Ranch manager of your local branch scan help ya. I was 2 seconds from closing my account and ending my business with them. But, I decided to call the branch I actually opened an account at, as I am out of state and 150 miles from the nearest branch. Not only was the manager I spoke to extremely polite, but she reversed the fee and actually offered some health advice for the surgery I just had, as she had a similar one years ago. A long, rambling review, but just wanted to show the difference there is before a person who treats you like garbage over the phone and lies, to actually speaking with a human being who has some decency- This branch, despite me no longer living near them have ALWAYS been phenomenal since the beginning- so if you are looking to set up banking at a place where people are polite and care, this Cooper City Florida one is top notch, and the manager I spoke with that was so helpful was Michelle Bryant.
