Address: 735 W Warner Rd, Gilbert, AZ 85233, USA
“Every time I’ve been here, they always build a trust that my car is in good hands. Their prices are honest, and they don’t try to throw on unnecessary charges like other places do. Their honesty and work ethic is amazing”
Address: 715 W Warner Rd, Gilbert, AZ 85233, USA
“Great customer service! Oscar was awesome! He was quick with changing my battery and answered all my questions! Thank you Oscar!”
Address: 734 W Warner Rd, Gilbert, AZ 85233, USA
“My car wouldn’t start because of my battery, I was stranded for about 5 hours With my jump cables, but couldn’t get any one to give me a jump. I had to wait overnight at a place of business. I called the AutoZone at 734 W Warner Rd, Gilbert, AZ 85233 and Armando answered my call. I was distraught and anxious about the situation and he was very polite, courteous, and patiently listened to me relate my situation and circumstances. He then asked me my info and expeditiously located my replacement warranty information. He assured me that I was covered for a replacement battery. I then informed him that I had no tools to remove my battery and no way to bring it in.... as a conscience professional Armando quickly put me at ease, he said “Don’t Worry... Were here to Help you” I felt relieved. He told me he would have someone bring the battery to me Annnd remove the old battery and replace it with a new one. He said he’ll call me when someone is on the way. About a half hour later, Armando called me to inform me that Luis was outside the establishment waiting for me. I thanked him and as I was hanging up Luis was calling me. I went out to meet him at my vehicle, he was very reassuring and very polite and courteous as well. He expeditiously made the battery exchange and was very professional in his manner to me. He explained to me that my account would reflect the exchange. He also said he wouldn’t leave me until my vehicle was started and, be absolutely sure that I wouldn’t remain stranded. I know this is a long review, but I felt it is only right to Speak Up and On somethings, when customer service people extend themselves to help you. We COMPLAIN LOUDLY when we feel that the service was bad and the people were too! Therefore, I want to express my gratitude and appreciation for the two men who were the Consummate Customer Professionals in this scenario. Thank you to the both of you, and by the length of this review.... know that I mean it genuinely. Keep up the Great Customer Service! I’m am glad that these two took care of me, Sincerely.”
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