Address: Service House, W Mayne, Basildon SS15 6RW, UK
“**UPDATE** After my original review of one star, the dealership have sincerely apologised and rectified any previous complaints. It's fair to say that if brought to their attention, they are quick to resolve any issues and are prepared to go the extra mile to ensure the customer is fully satisfied. Although I can't disregard my initial impression, I can say that in the end I was impressed with how my issues were resolved, communication and hand over. I could now be tempted to return. **ORIGINAL REVIEW** Will not be a returning customer. My family have been a customer of this dealership for years and my current experience is the nail in the coffin, so to speak. We ordered a car in June, paid a deposit with the expectation of delivery early September. We're now in the middle of October and I've called the dealership for updates on my order and I've been passed around to various members of staff who have no idea on the status of my order. Multiple promises for a call back, still nothing. Eventually spoke to a manager who couldn't careless that they hadn't made any contact with us and was promised a call with an update by the weekend. Still waiting. I'm now not wasting my time phoning them and instead will be cancelling my order and going elsewhere. What a joke. 4 months for 1 update which I've had to chase. I see the dealership still haven't improved its customer service following my last complaint a few years ago. As that was resolved to our satisfaction I decided to give them another try years later, but no improvement. Avoid like the plague. Awful service.”
Address: Service House, W Mayne, Basildon SS15 6RW, UK
“I bought a new Dacia Duster from Toomey in Basildon and couldn’t be happier with the service we have received. The car is great, Lee helped us with choosing all the extras and ensured we have everything we need. Great customer service and very quick and smooth process overall.”
Address: Service House, West Mayne, W Mayne, Basildon SS15 6RW, UK
“Staff very pleasant and helpful. Work carried out to a good standard. Would recommend.”
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