Alien Auto Glass - Grapevine - 3601 Grapevine Mills Pkwy, Grapevine, TX 76051

Contact and Address

Category:	Car repair,
Address:	3601 Grapevine Mills Pkwy, Grapevine, TX 76051, USA
Postal code:	76051
Phone:	(817) 886-8309
Website:	http://www.alienautoglass.com/

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(August 3, 2014, 11:55 am)
The windshield replacement was successfully completed. However, there were a couple of hiccups along the way. The first issue was that nobody showed up on the first appointment during the 4 hour window that was set up. When I tried to reach them, I couldn't get through as the phone kept going straight to voicemail (this was the 2nd issue). Finally, I remembered I had the owner's (Norm) mobile in my call logs, and I was able to reach him. He was unaware of either of these problems, but when he found out, he resolved both issues along with giving me a credit for my inconvenience. We re-schedule the appointment, and everything worked out. What made all of this work is Norm's understanding of the problems and his willingness to make it right. I recommend to use this company for windshield repair.

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