Grubbs Infiniti Service & Parts

What an experience I had.
I had my oil being changed at 65K. And during their 27 point inspection, they pointed out that I had a leak from an axle seal. I had so much going on that I delayed the repair.
A few months later I am now having my oil changed at 70K. And again, the axle leak was pointed out. It is the holiday season and again I delayed the repair.
Now the holidays are behind me and I wanted to research the axle seal leak. By accident, I realized that the axle seal was under warranty until 70K. Well, I have 73K. But I also purchased an extended warranty.
Reviewing my last Invoice, there was a paragraph stating if you have questions or concerns, email the Service Manager. It listed his email and name. His name is Dana.
So, I emailed Dana with the list of events and missed opportunities to advise me, the axle leak would be a warranty repair. The axle seal was covered for 70K.

He responded in kind, saying he would research my issue. He did his research that validated my concerns. Dana was aware I had the extended warranty but he wanted to make it right. Dana said he would handle the needed repair.

Dana continued, by setting up my service appointment, arranged a loaner car and established Brad, as my Service Manager.

The car was dropped off, the wife had her loaner car. And within an 18 hour turn, the repair was made and the car was washed and ready.

Thank you Dana, and Thank you Brad for making this seamless

Great service all the way around! Mr. Chittenden was very attentive and we are so grateful to be able to trust our vehicles repairs to him.

Quick service. I was asked to choose additional services even though I had a prepaid service plan. This was never an issue with my previous Infiniti dealership where I bought my car & serviced it for 3 years.

Very attentive to your needs (Bill G was awesome), quickly addressed reasons for bringing the car in and a waiting room fully stocked with water and snacks