Guitar Center

Good and helpful staff. Great stock to check out. Bought an electric n acoustic guitar till now. Had some issue with the bought acoustic, they helped me with an exchange pretty quick. Thanks Emily.

They have a huge great selection!! And the staff are very helpful!
Got a new Jackson Dinky! In my favorite color!

I have been searching for a hard-shell wood case for my acoustic guitar for quite some time now. After searching online, I was finally able to find one that fit my guitar here. So, I placed my order online and headed to the store after receiving notification that my case was ready for pickup. This Farmers Branch location is a 40-minute drive for me, but I was excited to get this case. The layout of this store is similar to other stores in the chain, which is nice so you can easily find what you’re looking for. I was kindly greeted by Jered; he verified my order and went to grab my case. The store was clean and organized, they also have a wide selection of guitars, gear, and accessories to choose from.

Unfortunately, when Jered came back with the case, I instantly noticed several dings, nicks, and a scratch on the case. Jared was kind enough to offer me a small discount, but I was spending almost $130.00 for this new case and wanted something without any damage. Jared issued me a return, then placed an order sourcing the case from another location and having it shipped to my house for convenience.

Overall, I was a little disappointed that I didn’t get to drive away with my new case. However, Jared made up for it with his kind, friendly, and helpful service. Thanks Jared!

I recommend this location, and will definitely come back again.