Cypress at Trinity Groves

I don’t normally leave reviews but After months of searching for apartments that fits my liking, The Cypress at Trinity is by far my favorite and that’s why I’m moving there! Great area, Great Complex, and Great Staff, And NO Dog Restrictions! Moving from Virginia to Texas has been very Challenging due to COVID but Special Shout out to Smart City and Krystal for helping me find this Gem! Can’t wait to get there next month!

This is the first review I leave for a complex and it is well earned. I put in a service request and had it resolved within 24 hours. Not only is maintenance great as is the staff. Recently I had a misplaced package and Kyle the package concierge went ABOVE AND BEYOND to resolve the issue. The mistake was originally made by the courier and Kyle still stepped in and saved the day!

I moved into a studio with a beautiful view on the 4th floor. I loved it! but later realized I needed more room and the going up and down constantly to take my doggo for walks was just too much. I transferred to the 1st floor with a yard Janelle the assistant manager made the move so easy for us, she is very nice and always happy to help. I love where I live, I just wish the staff was easier to talk to, Krystal makes it seem like you are bothering her no matter what you are there to do. Yes even if you are there to give her a money order. She is rude and she is the first person that "helped" me when I was first looking to move. I'm glad I looked past her and gave this property a chance. Maintenance staff is quick to come fix any work orders. I just hope they can add some lighting to the back of property, I will be adding patio lights to my yard area because it can get pretty dark.