Kroger Pharmacy

The pharmacist and technicians at this Kroger are always friendly, so I want the star rating to reflect that. I know they are understaffed and overworked - they are doing the best they can.

The second part of my review is not for the pharmacy itself, it’s for the horrible, no good algorithm Kroger uses. The whole backend of the system is broken. I’ve had too many problems with getting my refills. After I call to disassociate doctors from my account, yet they still remain connected to my medications is baffling to me.

I try to do as much as I can online so I don’t have to bug the pharmacy techs with my refill probs, but there isn’t much I can do within the app regarding the repeated issues I face with getting refills from my actual doctor (and not doctors I’ve seen in the past).

Kroger, if you are reading this, please get some competent managers, developers, and UX designers to reconfigure the pharmacy stuff.

Rick, who is charge of the pharmacy, is, in a word, awesome. He never forgets a name or a face. He is extremely knowledgeable, affable and professional. Most important, I trust him 100 percent.

I very much appreciate this pharmacy. The Pharmacist and all of the assistants do a phenomenal job of making my experience very pleasant. They are very quick with their service and remember me every time I go in. When my insurance wouldn’t cover a prescription, this team did everything they could to find a cheaper solution. They helped me to take my prescription from $25/month to $8/month. I have been going to this pharmacy for 4 years, and even after having moved to another area (with a different pharmacy closer) I still prefer to go to them.

I would recommend them to anyone looking for a great pharmacy with excellent employees!