(September 2, 2015, 10:40 am)
My wife and I moved to Rockwell from Harrisburg in 2002. Our family bank was Wachovia. The nearest Wachovia Bank was in downtown Salisbury, so needed to find another bank close by. We interviewed several local banks in Rockwell and was surprised to find a bank that could provide the same services as Wachovia. F&M Bank has been our bank for the last 13 years and F&M has exceeded all of our expectation.
One example of superior service from F&M, someone used my debit card number to buy gas at the local BP station in Rockwell. I was unaware of this purchase, but F&M looked at my history and identified I have never used the BP station to purchase gas. F&M called me the same day and was able to remove those charges from my account.
Another example, I was traveling to Hong Kong and I used my debit card there to purchase my wife a gift. F&M flayed that purchase and called my home and my wife answered the phone. My wife told F&M that I was traveling and she also asked what I bought. When I returned home, my wife had a smile on her face because she already knew what I had bought her. I surprised F&M flayed the purchase, but I was thankful they did. Now that is customer service.
