KPM Restoration Albany

Wow! After a major water disaster affecting 4 floors of our townhouse, KPM was on the scene within hours when other companies impersonal answering service were saying essentially “take a number.” The service and response was immediate, personal, ongoing, consistent, professional, competent, and caring. We were put at ease at once with their taking the reins of the situation and making sure they did everything they could every day for more than a week to make sure they were minimizing the damage. Thank you, thank you, thank you, especially Dan and Jake! We give KPM our highest recommendation.

This company could have lead me along and dragged the process out just for the money. Instead of taking the job, they told me the truth that they were booked another 4 weeks out and gave me referrals for two other businesses. Very professional and a good indicator that this is an A1 company.

We had a flooded basement after heavy rains that soaked a carpet and the base of the walls (basement is finished) and contacted KPM. They sent a detailed quote for cleanup, which involved water removal, taking out the soaked carpet (which we elected to remove rather than dry out and keep, as it was 20 years old), and removing the lower section of the walls where it had gotten wet and some mold was present. They put us in touch with Adirondack Basement and coordinated with them to install a new drainage system and do some other work to restore the basement. They responded quickly and when some of the work was not to our initial satisfaction (having to do with temporarily removing molding, which caused some damage) they came back out in short order and did a great job fixing it properly-- no pushback at all. The crew who came (both visits) were courteous and committed to doing the job right. Not cheap-- but highly recommend.

We hired KPM Restoration Albany to remove mold from our basement after it flooded. They did an excellent job. We are very satisfied with the service from their staff and the quality of their work. Thanks again.

There isn’t much worse than waking up to a flooded basement, but thankfully I found KPM Albany! When I called Mena was very calming and helped ease my fears. She sent the project manager Jeremy and his crew of guys to my home. Within an hour they were in the basement pumping out the water and vacuuming, setting up fans and dehumidifiers. In the end it wasn’t as bad as expected, I suspect in large part to this wonderful company.