Eastern Mountain Sports

Excellent selection. Great service. One of my favorites in the area. Highly recommended. Wished they had more locations in Upstate NY and in the north.

Super helpful sales staff! I rented a kayak and bought some gear recently, and James and Mark were friendly, knowledgeable, and made it an easy process. They even took the time to show me how to use some of the gear I bought.

Excellent outdoor equipment, clothing store. Much more hiking backpacks, shoes and clothing variety than in its direct big competitors stores. Also, there is no problem to return anything. Store staff is very helpful. I just wish they are not as far or perhaps they will return one day back to New York.

FANTASTIC SERVICE

Helpful and knowledgeable sales reps who really understand the meaning of customer service. Based on what I saw while at the store.

SERVICE
- Asked every customer if they needed help.
- Guided every customer to the section and never told them just to look in an area.
- Helped multiple customers at once and always apologized or excused themselves politely.
- No rush or up sale of items trying to push more items.

I am not sure if they get paid on commission but it seemed they were just genuinely helpful and enjoyed talking about the products.

*ONLY MINUS
- My compression sack was not in the bag so I had to go back
- My new jacket broke in less than 1 day, not EMS brand. Was easily returned and seemed like just a malfunction of the manufacturer.