Enterprise Rent-A-Car

I am a Harvard affiliate visiting from Boston for school-related trip and rented a car from this NJ location initially for about 3-4 days. During pickup visit, I was amazed and thankful for the amazing and efficient services provided by the whole team- including steps for payment, disclosure, and car selection. Habi, the manager (?) especially was extremely friendly in answering all my questions for the rental and discussing hypothetical circumstances that could arise while on a rental car. I've been renting cars since college and this was the best experience for staff encounter and pickup. I ended up extending my reservation over the phone directly with the same office location, and this too was a very pleasant experience, including a discount I received for a week-long rental and other benefits that were part of the school affiliation privileges. If I am visiting the area again- including NY, I would take the time to come back to this same location for a car rental. 5 stars to the staff!!

Fantastic service; the staff was super friendly and very knowledgeable. Norby Urena helped me; he was incredibly cheerful and had world-class customer service. I was treated like a celebrity in/out within a few minutes. I even left my daughter's percussion set in the car, and the next day, I called, and the staff confirmed it was in a lost and found area and that I could come any time to pick it up. Norby picked me up and arranged for Uber to drop me off. I never had such an incredible experience @ any rent-a-car place. I'll refer to this location with my friends and family members.

The whole Entire staff was amazing very professional and helpful. I am beyond thankful for making a stressful situation a pleasant experience. They are amazing! Recommend hands down

I never received a survey from Enterprise so I am leaving this review and hope Habi is recognized for providing me with a great customer experience. Habi assisted me with both rental pickup and dropoff. I was given a clean quality car, and he made sure I was given a ride once my rental was done after a couple weeks. Overall, he made the process quick and easy - thanks Habi.

The service was amazing , I was greeted like a celebrity and the team quickly addressed my concerns and gave me a discount for half price on a major upgrade and expedited my Rental and sent me on my way. This team showed genuine care and concern about my situation and gave me a better solution providing me with more than I expected. Great service, will definitely refer others and go back to that location.