Trio Plumbing Co

Solid experience. My dishwasher install was subbed to this company and I was told to expect them to call within 5 business days to schedule installation. They didn't call, so by business day 8 or 9, I called them. Nonetheless, they answered the phone after a few attempts and got me scheduled within 2 weeks.

Despite the uneasy start, everything went perfectly. I paid for a permit to be pulled and was able to verify that they did, in fact, pull a permit. My installer was timely and quick, and I've had no problems with my new appliance in the month since installation.

I had a dishwater installed. SCOTT S was the installer. He called before he came and gave me a time frame. He was exceptional. He came in , went right to work. Very pleasant, friendly and efficient. Great customer service.

Quality work from knowledgeable people. The tech was very helpful with explaining current code requirements.
Nobody ever wants to call a plumber but if you have to, these guys are a wise choice.

My 20+ year old hot water heater needed to be replaced. I went into Lowe’s around 7:30 on a Sunday evening to inquire about a replacement, was told I’d be contacted in the morning. Mark from Trio Plumbing called me within an hour, talked through my needs, and provided a very fair quote. He even suggested an upgraded model that was running a rebate promo which would more than offset the cost of the upgrade, with some cash back. I agreed and he told me I’d get a call in the morning to schedule a time window. Pat from Trio called around 7:15am and said he was on his way. He arrived about 20 minutes later and took care of everything. Super nice guy who was knowledgeable and very efficient. He drained and removed the old one and installed an upgraded more efficient water heater, in a little over 90 minutes. The cost matched my original quote and I had a new water heater installed in my home within 14 hours from when I first walked into Lowe’s. I was amazed. First class customer service, fast and friendly technician, and I simply couldn’t be any happier. Honestly the best experience I’ve had with something like this. I‘ll use Trio for all of my plumbing needs from here on and hope that I get Pat to work on any jobs I may have in the future. I cannot say enough good things about my experience with Lowes or Mark and Pat from Trio Plumbing in Chesterfield. Thanks again, guys!