Crystal Lake Automotive Inc

Better than factory work, excellent updates from the team. Kim and the staff were great! I was so anxious, when I saw it I was so relieved.

Mike provided excellent customer service and was up front and honest. He also mentioned the military discount that I was not aware as well.
I would recommend Crystal lake Auto to everyone

Had a great experience with Crystal Lake Automotive! We had our truck towed here after an accident to assess damages for insurance. Staff members kept me informed every step of the way and were so pleasant to work with. Todd was so knowledgeable and empathetic to our unfortunate situation, he was always kind and responsive to my many phone calls. I would gladly use them again in the future and recommend them to anyone.

Everyone I came in contact with was friendly & helpful. Kim explained how the processed worked and the timeline to expect & gave me unsolicited updates. The gentleman working on my car stayed late to get my car finished before the weekend which was totally unexpected and appreciated. It looks so good, you’d never know any work was done. Thank you!

I was blown away by the service at Crystal Lake Automotive. I brought my vehicle to them for collision repair simply because they have a contract with my car insurance and I didn't have a preferred shop, however I think they've turned me into a lifelong customer. Repairs only took them 2.5 days. I was called each day with updates until it was complete. I love that they don't leave you guessing on what the total cost or services will be like other shops/dealerships often do. The best part was returning to a SPOTLESS vehicle! And I mean spotless! Completely unexpected, but greatly appreciated. Overall 10/10 shop that goes above and beyond expectations for their customers.