Trang Tran

Rae was exceptionally helpful in getting my prints and helped me through the entire process! She was very helpful and very nice! I have not always had this experience with FedEx (at a different store) so it was very refreshing to have such a pleasant visit. Thank you so much Rae, keep up the excellent work!

12/3 Update: I was contacted by this location and feel that it warranted adding 3 stars. Great customer support and concern for my issue. I do believe that this issue won't happen in the future and proper training was provided.

12/1: I went to this location to ship 5 manuals for a class my company is teaching. Earlier in the day I shipped out 12 manuals at a different FedEx location closer to work (43215 Grand River Ave Suite A, Novi, MI 48375) it was fantastic. I even submitted feedback for how smooth that experience was from the recommendation of the bottom of the receipt. Then on my way home I go to this location to ship the last 5 and it took over double the time to ship 5 than it did 12. The staff member really seemed to struggle with the task. The first FedEx included my company email on every shipment so I received a confirmation email with the tracking numbers for each shipment sent. For this shipment, even though I asked and he swears he did it, I haven't received one email and I can't be sure the participants did either. This is SO inconvenient. I repeatedly asked clarifying questions and I was falsely reassured. Now I have to manually type all the tracking numbers and send individual emails to the participants. Thus wasting even MORE time than I already did at this location. Please train your staff on this process! The experience between two FedEx locations within 15 miles of each other shouldn't be that different.