Springs at Castle Rock Apartments

Staff is always friendly and courteous.

The website is easy to navigate and I can find what I need fairly easily.

I was previously an employee here for about 5 years. After reading all of the comments talking negatively about Jerry, Claudia, and Courtney and seeing who they came from, I know most of the accounts that you all had had. The reason for your dissatisfaction is because of your failure to know the contract you signed and how your payments are set up and applied & that you do not (didn't) have your priorities straight and think as soon as the item is delivered you own it, thus causing an issue when your payment is due because you never intended to pay anyways. Regarding comments about bed bugs and others, we never had an issue with such at the store, only arriving to your homes. Keep your homes in good standards and don't run down your own home and you more than likely won't have those issues. Jerry, Courtney, and Claudia have never taken money from a customer and used it for their personal gain and are not addicts of any kind. Any additional money we got in the field was added to the account and we gave you a receipt upon coming in from the store again. Any money you paid over the phone from us running to your home on Saturday morning got your account current because that's all you could pay. As professional as I can try and make this review, some of the commenters leaving the one star ratings were taking RAC merch and selling it for their addiction needs. One commenter is deceased because of those choices. Now that I'm not longer with the company, if you just simply get your product and make your payment(s) you won't have an issue unless you make your situation an issue to begin with. I'm currently a customer now and am not treated any differently than a regular customer even being an ex employee. Don't go in with the intention to steal and you also won't have an issue. They will always work with you and want your business but if you are always running them around and can't afford your merchandise and not talking to them (and escalating the issue you're in), then you're the reason for your own dissatisfaction.

Everyone I've dealt with has been great.
I tried 2 recliners and changed my mind after getting them home. They exchanged them no problem. Said as long as I'm happy.

Very nice staff and very informative. Beautiful units with competitive pricing. I would highly recommend these apartments if you're searching!

I lived here for a year. This apartment is really well maintained and in a very nice location close to restaurants and parks. What I find most impressive is the staff. Props to Nicole and Alex who have always helped me on countless occasions. Fast, Friendly and Knowledgeable!

The staff is incredibly helpful and professional. They went above and beyond at every turn during my time there. Alex and Nicole, in particular, were absolutely fantastic to work with!

We needed a short term lease and not only was the price reasonable, the team made the process so easy. Alex and Nicole have been great to work with and the maintenance team has been quick to respond. On move-in day they provided everything we needed to know to make life easier! The apartment was in great condition, you can tell the team takes pride in the community to ensure all residents have an enjoyable experience. Definitely recommend!