KAY Jewelers

Starr was helpful, super friendly and made my transaction quick and easy! And she didn’t try hard to sell me anything like most stores do,

Both Renee and Starr were excellent in helping find the rings and sizes we needed in the Lakeland Square Mall.

Paula was absolutely phenomenal! I had been shopping around at multiple jewelers and she was the most informative by far. Not to mention she was so patient and helped guide me to my decision. She took extra time and effort to make sure she could capture everything I was looking for. I ended up having a custom ring made thanks to her help and time! Hands down best experience I've ever had!!! I can't wait for my new, One-of-a-kind, UNICORN ring to come in!!

I'm very happy with my purchase, but the customer service upon pickup was terrible. She didn't even let me look at or try on the rings. And she asked me if I wanted a box. I thought the box was automatically provided. I was expecting better customer service.

Over the weekend I made an impulse purchase of a large gold rope chain to display a shipwreck coin pendant I recently acquired. The 3.8 mm 24 inch solid gold rope chain looked stunning and was the perfect size for the intended shipwreck coin pendant. Renee was an absolutely pleasure to deal with. She even cleaned the jewelry I was wearing and even repaired an issue on one of my wife's rings. The next day, I thought maybe I had paid too much for the piece because of some research I saw on the internet. This morning I took the necklace to my local jeweler and she was surprised I got it for the price I did. Them selling a similar chain but smaller at 3.5mm would have cost more than I paid for my chain at Kay Jewelers. So when you see things online that you are paying too much at big national jewelers, it may not be the case. I love my new necklace and feel very confident in my purchase.