Marianne J. Gardner, MFT

I’ve been living in this apartment for 7 years and the location is fantastic. The maintenance is good, especially Zeus and Manny. They are talented, skillful, and kind.

I was a happy resident for more than 2 years and would have renewed again if I didn’t need to upgrade to a larger space. The leasing office is friendly, responsive, and caring. Service personnel are professional, quick, and skilled. Although it’s somewhat close to the highway, I like the location due to its proximity to Rancho San Antonio and Steven Creek park. It is also 10 minutes away from the Skyline blvd. Lastly, my wife and I enjoyed evening walks along Belleville Way where it’s safe at night and the homes haves beautiful landscaping.

This review is for the leasing experience I received from Daisy. She was exceptional during my apartment hunt and was always on top of it. She periodically checked in with me over a month's period to make sure I was fully informed of new vacancies and current promotions. It was a breath of fresh air compared with other apartment's leasing teams in the area. Feels like pulling teeth trying to get information from other leasing agents but not with Daisy! Daisy was always friendly, optimistic, not pushy and always willing to help. I can tell she truly cares about her job and that if had chosen to live at Brookside Oaks, all my issues as a resident would have been dealt with swiftly without any worries. Unfortunately I choose to stay close to my friends and family since I am still working from home.

I moved from a “luxury” apartment to Brookside Oaks and I vastly prefer Brookside. Modern apartments are nice but I really like the garden community style. Robin and Daisy are awesome! They’re both very nice and accommodating. I love that the reserved parking is close to my apartment and maintenance is fast and courteous! Plus, being close to a small shopping center has been very convenient. And my dog enjoys basking by the large windows and exploring the greenery on his walks.

My rating is 4 stars because there is more noisy renovation going on than expected and there were a few times we didn’t have running water in an 8 month period. Once, the water was out for over 24 hours and the main office gave out food and water. Every other occurrence has been much shorter. There are children around so sometimes I hear them screaming when I am in a meeting, class, taking a test, and doing other important things that require silence. Also, spiders. If you hate them then don’t live creekside. The spiders have been a little annoying and so have the silverfish but it’s nothing crazy. I wish the tree branches were cut farther back from the balconies so that I wouldn’t get as many leaves or spiders on my patio. Overall, I consider these issues to be small.

Overall I’d say it’s a really nice, mostly quiet, convenient, comfortable place to live with a good amount of privacy and the units are spacious.

Daisy, the leasing specialist, is super friendly and did a phenomenal job answering all our questions about the apartments and the community. It’s my gf and I first time apartment hunting so we have a ton of questions about the application process, the lease etc and Daisy was very patient and knowledgeable about all aspects. She is quick to respond to texts and emails and has talked to us on the phone many times to provide clarity throughout the process. It is so refreshing to know that there is someone at the property that cares so much about the community. Thank you Daisy for making the apartment hunting process very easy and stress-free!

Also for anyone reading previous negative reviews about the property management, the community manager has changed. Robyn, the new community manager, has been very friendly and helpful. She has been very accommodating with our request to see extra floor plans, details etc. She is also quick to respond to our calls, texts, and emails, and is extremely organized!

Out of the 20+ places that we visited during our apartment hunt, Brookside Oaks stands out because of their amazing staff!