Trek Bicycle San Rafael

My entire experience at the Trek San Rafael store was fantastic! Literally the entire team was helping me, one person working on my tires, another helping me with a kid bicycle trade in and new purchase (along with installing training wheels), while I was able to order a new eMTB. The staff answered all my questions, very patiently and offered me with great options for all my requests. I really felt treated with respect and professionalism. I will definitely go back there to purchase future bikes and related equipment.

Super friendly. Great products. Rode one home. They even let me borrow a helmet to make it home. Will be uding them for future service and bikes for the kids

A great selection of bicycles. The employees are top notch! Teddy helped us, and was extremely friendly, patient, and knowledgeable about the products.

I've wanted to buy a bicycle for the last 2 years. Whenever I've rented a bike (from SF to Sydney) the tour companies always have Trek bikes! So, I knew that these bikes were designed for comfort and durability. Since COVID I was unable to find a bike to purchase. On whim, I thought I'd give the San Rafael store a call. As luck would have it, there were 2 bikes available. Worked out perfectly, because I also wanted to buy a bike for my Son. We could bike together! I spoke with Teddy at San Rafael and he answered all of my questions and made it easy to buy 2 bikes over-the-phone. The Store Manager, Tyler, delivered my bikes to the house. It was like Christmas morning to actually have the bikes ready to-go. Moreover, it was one of my best purchasing experiences; specifically, by connecting with Teddy (who just took care of everything) and the next-level service of the delivery by Tyler. After the bike purchases, Teddy also recommended products that I didn't think about - helmet (duh), water bottle cages, and kickstands. It's been a long time since I've owned a bike (+20 years), so I didn't consider all that I needed before I took my first ride. Awesome experience and I've already ridden my bike 20 miles over the weekend. Thank you Teddy and Tyler! I'm a customer for life.

Excellent costumer service High Knowledge Honesty Professionals Quality This Team listen your needs Options and Alternatives Absolutely I will recommend The TREK Brand and Team Due to COVE 19 The competition Gave me answers closes to March and April 2021 delivery for my new Bike. Trek Team ONLY 2 Weeks Thanks so much Trek San Rafael