T-Mobile

Dakotah in Chandler in T Mobil, most technically advabce Rep I have delt with. Diagnosed the problem, quickly fixed the issue, cleaned up pesky 3rd party apps, checked other appropriate setting and sent me on my way in no time. True Professional, keep him around..

Spent about 45 min in the store comparing the new Samsung S20 & Note & asking questions about my account & the promotion they have going on. Bobby Steptoe took great care of me! He was able to answer 98% of my questions & didn't hesitate to ask a colleague before saying anything he wasn't 100% sure about. Due to my phone being encrypted I couldn't complete the transaction in the store that day but Bobby treated me like a valued customer, gave me a personal touch, & I was his sole focus while I was there. Been with T-Mobile since they were Voice Stream (almost 20 years!) & customer service like Bobby gave me is why I'll be a customer of theirs for another 20 years. Thanks Bobby!!

I was able to come in a few minutes before they opened, and was helped right away. In and out in 15 minutes. Brandon was great!